eGift vouchers sold on the online store can be purchased in pounds sterling, Australian dollars, US dollars or euros (only one currency per eGift voucher). eGift vouchers can be redeemed at retail stores or on the online store. An eGift eGift eVoucher balance may not be used to purchase Arsenal tickets or season tickets. If your purchase amount is less than the balance on your eGift voucher, the unused balance will be carried over and can be used for purchases at a later date. If your purchase amount exceeds the value of the balance on the eGift voucher, the remaining amount must be paid with another acceptable offer. You can check the balance of your eGift voucher in any retail store or online store. The Arsenale's normal Return/Exchange Policy (available on www.arsenaldirect.arsenal.com) is consistently applied to any product purchased with an eGift voucher. When you make a purchase in a retail store using an eGift voucher that is not in pounds sterling, Arsenal will apply an exchange rate at the time of purchase. If a refund is later requested, the currency equivalent of the refund may not be the currency equivalent of the original purchase amount, due to fluctuations in exchange rates. There can then be a windfall or a residual tip on the eGift voucher. In the event of a shortage, the remaining amount must be paid with another acceptable offer. eGift vouchers and/or any unused balance cannot be redeemed or exchanged for cash. Refunds will not be given for the purchase of an eGift voucher. eGift vouchers and any unused balance will expire 24 months from the date of the last use of the eGift voucher or, if unused, the date the eGift voucher was issued. eGift vouchers cannot be used to purchase another eGift voucher or gift card. For full terms and conditions please visit: https://arsenaldirect.arsenal.com/termsAndConditions